Job Description
Join our award-winning customer support team in sunny Miami! We're urgently seeking passionate individuals to deliver exceptional service experiences. Enjoy competitive pay, comprehensive benefits, and a vibrant work culture in the heart of downtown.
Why You'll Love Working With Us:
- Industry-leading training program
- Health/dental/vision insurance
- Paid time off & holidays
- Career advancement opportunities
- Modern office with ocean views
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy
- Document interactions accurately in CRM system
- Collaborate with technical teams for complex escalations
- Maintain 95% customer satisfaction score
- Participate in weekly team improvement sessions
Qualifications
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce preferred)
- Fluent in English and Spanish (bilingual required)
- Exceptional conflict resolution skills
- High school diploma or equivalent
- Available for flexible shifts (including weekends)
- Positive attitude under pressure