Job Description
Join Omaha's premier customer service team immediately! Omaha Solutions Group is urgently hiring passionate Customer Service Representatives to deliver exceptional experiences for our growing client base. As a key member of our support hub, you'll be the voice of our brand—solving inquiries, building relationships, and driving customer loyalty. We offer competitive compensation, comprehensive benefits, and a dynamic work environment designed for your success.
Why You'll Love Working With Us:
- Immediate start opportunity with full-time hours
- Comprehensive health, dental, and vision insurance
- 401(k) with company matching
- Performance-based bonuses
- Ongoing professional development
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and live chat
- Resolve complex issues with empathy and efficiency while adhering to SLAs
- Document interactions accurately in CRM systems and maintain detailed records
- Collaborate with cross-functional teams to address systemic customer concerns
- Identify opportunities to improve customer experience and service quality
- Meet/exceed KPIs including CSAT scores, resolution rates, and handle times
Qualifications
- Minimum 1 year of customer service experience in a high-volume environment
- Exceptional communication and active listening skills
- Proficiency with CRM platforms (Salesforce, Zendesk, or similar)
- Ability to remain calm and professional under pressure
- Strong problem-solving abilities with attention to detail
- High school diploma or equivalent; college degree preferred
- Available to work flexible shifts including evenings/weekends