Job Description
Join our award-winning team at Nexus Solutions Group as a Customer Service Representative in Kansas City, MO! We're urgently seeking empathetic professionals to deliver exceptional support experiences. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment. If you thrive in fast-paced settings and love helping others, apply today!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional professionalism
- Document interactions in CRM systems while maintaining accuracy
- Collaborate with technical teams to resolve complex issues
- Identify upsell opportunities to enhance customer satisfaction
- Maintain performance metrics (CSAT, FCR, AHT)
- Participate in continuous training to refine service skills
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce, Zendesk)
- Exceptional verbal/written communication skills
- Ability to multitask in high-pressure environments
- Typing speed of 40+ WPM
- Positive attitude and problem-solving mindset