Job Description
We're urgently seeking passionate Customer Service Representatives to join our dynamic Las Vegas team! As the first point of contact, you'll deliver exceptional experiences while resolving inquiries with empathy and efficiency. This full-time role offers competitive pay, comprehensive benefits, and growth opportunities in a supportive environment. If you thrive in fast-paced settings and excel at building customer relationships, apply now to become an integral part of our award-winning service team!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product issues with first-call resolution focus
- Document interactions accurately in CRM systems (Salesforce)
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Participate in ongoing product and soft skills training
- Identify upsell opportunities to enhance customer value
Qualifications
- 1+ years customer service experience in high-volume environment
- Exceptional verbal/written communication skills
- Proficient in CRM software (Salesforce/Zendesk)
- Ability to multitask in fast-paced settings
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent (college preferred)
- Type 45+ WPM with 98% accuracy
- Flexibility to work weekends/holidays