Job Description
Join our award-winning customer experience team in Jacksonville! We're urgently seeking passionate Customer Service Representatives to deliver exceptional support to our growing client base. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment where your voice matters. Perfect for career-driven individuals seeking immediate opportunities with advancement potential.
Why join us?
• Industry-leading training program
• Health/dental/vision insurance
• Paid time off & holidays
• 401(k) with company match
• On-site parking & modern facilities
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Resolve complex billing, technical, and product issues using CRM tools
- Document interactions accurately in Salesforce and maintain customer records
- Collaborate with technical teams to escalate unresolved issues
- Meet/exceed performance metrics including call handling time and resolution rate
- Contribute to process improvement initiatives
Qualifications
- 1+ years customer service experience in high-volume environment
- Proficient in CRM systems (Salesforce preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced setting
- High school diploma or equivalent (college degree preferred)
- Type 45+ WPM with strong computer literacy
- Fluent in English (Spanish bilingual a plus)