Job Description
We are looking for a dedicated Customer Service Representative to join our team in San Jose, CA. If you are passionate about providing exceptional support and solving complex customer issues, we want to hear from you. This is an urgent opportunity for a motivated individual to join a forward-thinking company.
Why You'll Love Working With Us:
- Competitive hourly pay ($22 - $28/hr)
- Comprehensive medical, dental, and vision insurance
- Paid training and career advancement opportunities
- A supportive and inclusive workplace culture
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with a focus on efficiency and empathy.
- Resolve product or service problems by clarifying the customer's issue, determining the cause, and selecting the best solution.
- Process orders, requests, and returns accurately and in a timely manner.
- Maintain accurate records of all interactions and transactions in the CRM system.
- Collaborate with internal teams to improve service processes and customer satisfaction scores.
- Identify and escalate complex issues to the appropriate management level.
Qualifications
- High school diploma or GED required; Associate's degree preferred.
- Minimum of 1-2 years of experience in customer service or call center environments.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and manage time effectively in a fast-paced environment.