Job Description
We are currently urgently hiring a dedicated Customer Service Representative to join our dynamic team in the heart of Washington DC. At Capital Connect Solutions, we pride ourselves on delivering exceptional service to our clients and maintaining long-term relationships. If you have a passion for helping people and thrive in a fast-paced, professional environment, we want to hear from you.
As a key member of our support team, you will be the first point of contact for our valued customers, ensuring their inquiries are resolved efficiently and professionally. We offer a competitive benefits package and a clear pathway for career growth.
Responsibilities
- Manage Communications: Handle a high volume of inbound and outbound customer inquiries via phone, email, and chat with professionalism and empathy.
- Resolve Issues: Troubleshoot customer problems and complaints to ensure 100% customer satisfaction and retention.
- Data Management: Accurately document all customer interactions, account details, and transactions in our CRM system.
- Process Orders: Process returns, exchanges, and billing inquiries in strict accordance with company policies.
- Team Collaboration: Work closely with the technical and sales departments to escalate complex issues and provide feedback.
- Product Knowledge: Stay up-to-date with product features and service offerings to provide accurate information.
Qualifications
- Education: High school diploma or GED equivalent is required.
- Experience: Previous experience in customer service, call center, or a related field is highly preferred.
- Communication: Excellent verbal and written communication skills with a focus on clarity and tone.
- Problem Solving: Strong analytical skills and the ability to think on your feet to resolve issues quickly.
- Technical Skills: Proficiency in Microsoft Office Suite and experience with CRM software is a plus.
- Availability: Must be available to work flexible hours, including weekends and holidays as needed.