Job Description
Join our award-winning customer service team in the heart of New Orleans! We're urgently seeking passionate individuals to deliver exceptional support experiences. Enjoy competitive pay, comprehensive benefits, and a vibrant workplace culture in the city's bustling downtown district. Immediate start available!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions and maintain accurate CRM records
- Collaborate with cross-functional teams to resolve complex cases
- Proactively identify opportunities to improve customer satisfaction
- Meet/exceed performance metrics for response time and resolution
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or support experience
- Proficient in CRM software (Salesforce/Zendesk a plus)
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environment
- Spanish fluency highly desirable
- Available for flexible shifts including weekends