Job Description
Are you a dedicated problem-solver with a passion for helping others? Horizon Support Solutions is looking for a dynamic Customer Service Representative to join our thriving team in Tulsa, Oklahoma. In this pivotal role, you will be the friendly voice of our brand, ensuring our clients receive the exceptional support they deserve.
We offer a competitive salary, comprehensive benefits package, and a collaborative work culture that values your growth. If you are ready to advance your career in a fast-paced environment, we want to hear from you!
Responsibilities
- Manage Customer Inquiries: Respond professionally to incoming calls, emails, and live chats regarding products and services.
- Resolve Issues: Diagnose and troubleshoot customer problems efficiently to ensure high satisfaction rates.
- Documentation: Accurately log all interactions and transactions into our CRM database for future reference.
- Product Knowledge: Stay up-to-date with our company's offerings to provide accurate information and recommendations.
- Team Collaboration: Work closely with the support team and other departments to resolve complex escalations.
Qualifications
- Experience: Previous experience in customer service or call center environments is preferred.
- Communication: Excellent verbal and written communication skills with a patient and empathetic demeanor.
- Technical Skills: Proficiency with computers and CRM software (e.g., Salesforce, Zendesk).
- Flexibility: Ability to work flexible hours, including evenings and weekends as needed.
- Education: High school diploma or GED required.