Job Description
Are you a dedicated professional with a passion for helping others? Apex Support Solutions is seeking a dynamic Customer Service Representative to join our growing team in Tulsa, Oklahoma.
In this role, you will be the friendly voice and face of our brand, ensuring our clients receive top-tier support and solutions. We pride ourselves on a culture of empathy, efficiency, and excellence. If you are looking for a stable career with room for growth and a competitive benefits package, we want to hear from you.
Why Join Us?
- Competitive hourly wage ($18.00 - $22.00)
- Comprehensive health, dental, and vision insurance
- Paid training and ongoing professional development
- Generous paid time off and holiday pay
- Modern work environment in the heart of Tulsa
Responsibilities
- Handle Inquiries: Respond to customer questions via phone, email, and live chat with patience and accuracy.
- Resolve Issues: Troubleshoot problems and provide effective solutions to ensure customer satisfaction and retention.
- Manage Records: Accurately log all interactions and case details into our CRM system for future reference.
- Product Knowledge: Stay up-to-date with our product offerings to provide informed and helpful guidance.
- Upsell Opportunities: Identify and communicate relevant product upgrades or add-ons to enhance customer value.
- Team Collaboration: Work closely with the sales and technical teams to resolve complex escalations.
Qualifications
- Experience: Minimum 1 year of experience in customer service or a related field.
- Education: High school diploma or GED required; Associate’s degree preferred.
- Communication: Exceptional verbal and written communication skills with a polished phone demeanor.
- Technical Skills: Proficient in Microsoft Office Suite and comfortable learning new software quickly.
- Problem Solving: Strong analytical skills with the ability to think critically under pressure.
- Work Ethic: Self-motivated, detail-oriented, and reliable in a fast-paced environment.