Job Description
Join our award-winning team at Pinnacle Solutions Group as a Customer Service Representative in the heart of Seattle! We're seeking empathetic professionals to deliver exceptional support experiences for our tech clients. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic downtown workspace. If you thrive in fast-paced environments and love problem-solving, this role is your next career leap.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Utilize Salesforce CRM to document cases and track resolution metrics
- Collaborate with technical teams to troubleshoot complex product issues
- Proactively identify upsell opportunities based on customer needs
- Maintain detailed knowledge base articles for team reference
- Participate in weekly training sessions on product updates
- Contribute to process improvement initiatives
Qualifications
- 2+ years customer service experience in tech or SaaS industry
- Proficiency with CRM software (Salesforce preferred)
- Exceptional written and verbal communication skills
- Ability to multitask in high-pressure situations
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent required
- Flexibility to work occasional weekends during peak seasons