Job Description
We are seeking a dynamic and empathetic Customer Service Representative to join our rapidly growing team in Dallas, TX. At Dallas Premier Solutions, we pride ourselves on delivering world-class support that drives customer loyalty. This hybrid role offers the perfect blend of remote flexibility and in-office collaboration, allowing you to thrive in a supportive, high-energy environment.
Why Join Us?
• Competitive salary and comprehensive benefits package.
• Opportunities for career growth and professional development.
• A collaborative culture that values your input and creativity.
Responsibilities
- Manage inbound and outbound customer inquiries via phone, email, and live chat with a focus on first-contact resolution.
- Resolve customer complaints, issues, and questions with patience and professionalism.
- Document all customer interactions and transactions accurately in the CRM system.
- Collaborate with the sales and technical teams to escalate complex issues and provide feedback.
- Proactively identify opportunities to improve customer satisfaction and operational efficiency.
Qualifications
- High school diploma or equivalent; Associate’s degree preferred.
- Proven experience in customer service or a related field (1+ years preferred).
- Excellent verbal and written communication skills.
- Proficiency with computers and CRM software (e.g., Salesforce, Zendesk, or similar).
- Strong problem-solving abilities and a patient, service-oriented mindset.