Job Description
We are seeking a dynamic and empathetic Customer Service Representative to join our team in Portland, Oregon. This is an urgent hiring opportunity for a motivated individual ready to take ownership of customer satisfaction. If you thrive in a fast-paced environment and have a passion for problem-solving, we want to hear from you.
Our Commitment:
- Competitive hourly wage ($20 - $25/hr)
- Comprehensive training and career growth opportunities
- Modern, inclusive workplace culture
Don't miss this chance to elevate your career with a top-tier support team.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat with a focus on speed and accuracy.
- Resolve complex customer issues and complaints by identifying root causes and providing effective solutions.
- Process customer orders, returns, and exchanges accurately while adhering to company policies.
- Maintain a high level of product knowledge to assist customers with technical or account-related questions.
- Document all customer interactions and feedback in the CRM system for future reference.
- Cross-sell relevant products or services to enhance the customer experience and drive revenue.
- Collaborate with the technical and sales teams to escalate and resolve escalated issues efficiently.
Qualifications
- High school diploma or GED required; Associate’s degree or prior customer service experience is a plus.
- Minimum of 1 year of experience in customer support, call center, or retail environments.
- Excellent verbal and written communication skills with a professional telephone manner.
- Proficiency in Microsoft Office Suite and experience with CRM software (e.g., Salesforce, Zendesk).
- Strong problem-solving abilities and the capacity to remain calm under pressure.
- Ability to work flexible hours, including evenings, weekends, and holidays as required.
- Must pass a background check and drug screen.