Job Description
Are you a dedicated problem-solver with a passion for helping others? Apex Support Solutions is looking for a proactive Customer Service Representative to join our vibrant team in Portland, OR.
We are currently hiring immediately for this high-impact role. You will be the first point of contact for our valued clients, ensuring their inquiries are resolved with speed and empathy.
Why Join Us?
- Competitive hourly pay ($18 - $24/hr)
- Comprehensive health benefits package
- Flexible schedule and remote work options
- Fast-track career growth opportunities
If you thrive in a fast-paced environment and love turning frustrated customers into loyal brand advocates, we want to hear from you today.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and live chat with a high degree of professionalism.
- Resolve complex issues by researching problems and providing accurate, timely solutions.
- Utilize CRM software (e.g., Zendesk, Salesforce) to log interactions and track customer progress.
- Build and maintain positive relationships with clients to ensure high retention rates.
- Collaborate with internal teams (Sales, Tech Support) to escalate and resolve escalated tickets efficiently.
Qualifications
- Proven experience in customer service or a related field.
- Excellent verbal and written communication skills.
- Strong computer proficiency and ability to learn new software quickly.
- Ability to remain calm and professional under pressure.
- High school diploma or equivalent required.