Job Description
Are you a problem solver with a passion for helping others?
Apex Support Solutions is seeking a dedicated Customer Service Representative to join our thriving team in Portland, Oregon. We pride ourselves on delivering exceptional support that keeps our clients coming back. If you have a positive attitude and a desire to make a difference, we want to hear from you!
In this role, you will be the first point of contact for our valued customers, ensuring their needs are met with speed and empathy. You'll work in a dynamic environment where your contributions directly impact our company's reputation.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve complex customer issues by identifying root causes and providing effective solutions.
- Accurately document all customer interactions and account details in our CRM system.
- Collaborate with the sales and technical teams to ensure seamless service delivery.
- Identify opportunities to upsell products and services while maintaining a customer-centric approach.
- Stay updated on company policies, products, and industry trends to provide informed assistance.
Qualifications
- High school diploma or equivalent required; associate degree preferred.
- Previous experience in customer service or support roles (1+ years preferred).
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a calm demeanor under pressure.
- Proficiency with Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Ability to work flexible hours, including evenings and weekends if required.