Job Description
Are you a people-person ready to make a real impact?
Apex Support Solutions is urgently hiring a dedicated Customer Service Representative to join our vibrant team in Portland, Oregon. We pride ourselves on delivering exceptional support to our clients, and we are looking for someone who thrives in a fast-paced environment and is passionate about resolving complex issues with empathy and efficiency.
In this role, you will serve as the voice of our brand, ensuring our customers feel heard, valued, and supported. If you are looking for a career with growth opportunities, competitive benefits, and a collaborative culture, we want to hear from you.
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries via phone, email, and chat with a focus on resolution and satisfaction.
- Accurately document all customer interactions and account details in our CRM system.
- Troubleshoot and resolve product or service issues by identifying root causes and providing effective solutions.
- Collaborate with cross-functional teams (Sales, Technical Support, and Management) to escalate complex cases and improve processes.
- Build and maintain long-term relationships with clients to ensure retention and loyalty.
- Stay up-to-date with product knowledge and company policies to provide accurate information.
Qualifications
- High school diploma or GED equivalent required; associate or bachelor's degree is a plus.
- Minimum of 1-2 years of experience in customer service or a related field.
- Excellent verbal and written communication skills with a professional tone.
- Strong problem-solving abilities and the ability to think critically under pressure.
- Proficiency with computers, CRM software, and Microsoft Office Suite.
- Must be available to work a flexible schedule, including weekends and holidays as needed.