Job Description
Join our award-winning customer experience team at Nexus Solutions Inc. in Phoenix! We're seeking passionate individuals to deliver exceptional support to our growing client base. Enjoy a modern workspace, comprehensive benefits, and career growth opportunities in one of Arizona's most dynamic cities. Why work with us?
- Competitive hourly pay + performance bonuses
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Free parking and metro-adjacent location
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product issues efficiently
- Document interactions in CRM system with 100% accuracy
- Collaborate with technical teams for complex escalations
- Meet/exceed monthly KPIs (CSAT, FCR, AHT)
- Participate in ongoing product training sessions
- Identify process improvement opportunities
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce/Zendesk)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities under pressure
- Typing speed of 40+ WPM
- Ability to work flexible shifts including weekends
- Basic knowledge of Microsoft Office Suite