Job Description
We are looking for a dedicated Customer Service Representative to join our dynamic team in the heart of Philadelphia. If you have a passion for helping others and thrive in a fast-paced environment, we want to meet you.
As a key member of our support team, you will be the voice of our brand, ensuring our clients receive the highest level of service and care. We offer a collaborative culture, comprehensive benefits, and opportunities for growth within the company.
Why Join Us?
- Competitive hourly wage ($18 - $22/hr)
- Comprehensive health, dental, and vision insurance
- Paid training and professional development programs
- A supportive and inclusive workplace culture
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat with a focus on resolution and satisfaction.
- Accurately document all customer interactions and issues in our CRM system.
- Resolve customer complaints and troubleshoot problems to ensure a positive customer experience.
- Communicate product information and company policies clearly and professionally.
- Collaborate with the sales and technical teams to escalate complex issues and ensure follow-through.
- Maintain a deep knowledge of our products and services to provide accurate answers.
Qualifications
- High school diploma or equivalent; Associate’s degree preferred.
- Minimum of 1 year of experience in customer service or a related field.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a patient, empathetic demeanor.
- Proficiency with Microsoft Office Suite and CRM software (e.g., Zendesk, Salesforce).
- Ability to work independently and manage time effectively in a remote or hybrid setting.