Job Description
Are you a dedicated problem-solver with a passion for helping people? Heartland Support Services is seeking a talented Customer Service Representative to join our growing team in Omaha, Nebraska. In this role, you will be the voice of our brand, ensuring our clients receive top-tier support and solutions.
We pride ourselves on our inclusive culture and offer a competitive benefits package, including health insurance, paid time off, and a dynamic work environment. If you are looking for a stable and rewarding career, we want to hear from you.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with a focus on speed and accuracy.
- Resolve customer complaints and issues by identifying the root cause and providing effective solutions.
- Process orders, returns, and exchanges efficiently using our CRM system.
- Build long-term relationships with clients through empathetic and professional communication.
- Collaborate with the sales and technical teams to improve service delivery.
- Maintain accurate records of all customer interactions and transactions.
- Identify opportunities for upselling and cross-selling products and services.
Qualifications
- High school diploma or GED required.
- Previous experience in customer service or call center environments is preferred.
- Excellent verbal and written communication skills.
- Proficiency with Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced, high-volume environment.
- Must be available to work flexible shifts, including evenings and weekends.