Job Description
Are you a people person with a passion for solving problems? OmniConnect Services is looking for a dedicated Customer Service Representative to join our Oklahoma City team. In this role, you will be the primary point of contact for our valued clients, ensuring their needs are met with professionalism and care.
We pride ourselves on a customer-first culture and offer a supportive environment where you can grow your career. If you are ready to make an impact and join a top-rated organization, we encourage you to apply.
Responsibilities
- Manage incoming customer inquiries via phone, email, and chat with a focus on resolution and satisfaction.
- Provide accurate information regarding products, services, and account details.
- Document all customer interactions and transactions into the CRM system accurately.
- Handle and resolve customer complaints and escalations in a calm and efficient manner.
- Collaborate with the sales and technical teams to ensure comprehensive customer support.
- Identify opportunities to improve the customer experience and workflow efficiency.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service or call center environments is a plus.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Ability to multitask and work effectively in a fast-paced environment.
- High level of patience and empathy when dealing with diverse customer needs.