Job Description
Join our award-winning customer support team in Oklahoma City! At Global Solutions Inc., we're revolutionizing how businesses connect with their customers. As a Customer Service Representative, you'll be the voice of our brand, delivering exceptional experiences that turn satisfied customers into loyal advocates. Enjoy competitive pay, comprehensive benefits, and a vibrant workplace culture that values growth and recognition.
What We Offer: Health insurance, retirement savings plan, paid time off, professional development stipends, and monthly performance bonuses. Our modern downtown office features collaborative spaces, relaxation zones, and complimentary snacks.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve technical issues, billing concerns, and product-related questions
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with technical teams to resolve complex escalations
- Identify opportunities for process improvements and customer experience enhancements
- Meet or exceed monthly performance metrics (CSAT, FCR, AHT)
- Participate in ongoing training to maintain product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in B2B or B2C environments
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office Suite
- Exceptional communication skills with clear, professional demeanor
- Strong problem-solving abilities and emotional intelligence
- Ability to multitask in fast-paced digital environments
- Flexibility to work occasional evenings or weekends during peak seasons
- Must pass background check and drug screening