Job Description
Join our award-winning customer service team in Oakland and make an immediate impact! We're seeking passionate individuals to deliver exceptional support experiences for our diverse clientele. This is your chance to grow professionally while helping others in a dynamic, inclusive environment.
Responsibilities
- Handle 50+ daily inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding products, services, and policies
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics including CSAT and first-call resolution
- Contribute to continuous improvement initiatives
Qualifications
- 1+ years customer service experience in high-volume environments
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce experience preferred)
- Ability to multitask in fast-paced settings
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent required
- Bilingual (English/Spanish) candidates strongly encouraged to apply