Job Description
Are you looking to kickstart your career in El Paso, Texas?
Horizon Support Solutions is urgently hiring Customer Service Representatives with no prior experience required. We believe in investing in our team members and providing a clear path for professional growth.
Join a dynamic, supportive team where your communication skills are valued. We offer competitive hourly pay, comprehensive training, and a modern work environment. If you are reliable, eager to learn, and ready to start today, we want to meet you.
Responsibilities
- Respond to Customer Inquiries: Handle incoming calls, emails, and live chats with a professional and empathetic tone.
- Resolve Issues: Troubleshoot customer problems and provide effective solutions to ensure high satisfaction.
- Data Management: Accurately update customer records and transaction histories in our CRM system.
- Product Knowledge: Learn and demonstrate a deep understanding of our products and services to assist clients effectively.
- Team Collaboration: Work closely with the operations team to streamline processes and improve service delivery.
- Performance Goals: Meet daily and weekly targets for call volume and customer satisfaction scores.
Qualifications
- Education: High School Diploma or GED equivalent.
- Communication: Excellent verbal and written communication skills in English.
- Computer Skills: Basic proficiency with Microsoft Office Suite and willingness to learn internal software.
- Reliability: Punctual, dependable, and able to work full-time hours.
- Attitude: A positive, customer-first mindset and a strong desire to learn.