Job Description
Welcome to Apex Logistics Solutions, where your career growth begins. We are currently seeking enthusiastic, self-starting individuals to join our dynamic team as Customer Service Representatives.
The Role:
As a Customer Service Representative, you will be the friendly voice of Apex, assisting clients with inquiries, processing orders, and ensuring our logistics operations run smoothly. We believe in promoting from within, so this is a fantastic opportunity to launch a stable, long-term career without the need for prior experience.
We offer comprehensive training, a supportive work environment, and excellent benefits for full-time employees.
Responsibilities
- Manage incoming customer calls and emails with a professional and empathetic tone.
- Process customer orders, returns, and exchanges accurately.
- Enter and maintain data in our internal CRM systems with 100% accuracy.
- Resolve customer complaints and escalate issues to management when necessary.
- Collaborate with the warehouse and shipping teams to ensure timely delivery.
- Assist in training new hires and sharing best practices with the team.
Qualifications
- High School Diploma or GED is required.
- No prior professional experience is necessary; we provide comprehensive on-the-job training.
- Basic proficiency with computers and Microsoft Office Suite (Excel, Word).
- Strong written and verbal communication skills.
- Must be reliable, punctual, and able to work in a fast-paced environment.
- Ability to pass a background check and drug screening.