Job Description
Are you ready to kickstart your career tomorrow? Buffalo Solutions Inc. is looking for enthusiastic individuals to join our fast-paced support team. We are proud to offer a No Degree Required opportunity for driven candidates in Buffalo, NY.
In this role, you will act as the primary point of contact for our valued clients, ensuring they receive the technical support they need to succeed. We provide comprehensive training, so no prior experience is necessary—just bring your energy and willingness to learn.
Why Apply?
- Start Tomorrow: Immediate start available for qualified candidates.
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Growth Potential: Clear pathways for advancement within the company.
- No Degree Needed: We focus on skills and attitude.
Responsibilities
- Handle high-volume incoming inquiries via phone, email, and live chat with a focus on customer satisfaction.
- Diagnose and troubleshoot technical issues to provide immediate solutions.
- Log all customer interactions and case details accurately in the CRM system.
- Escalate complex issues to senior technical staff when necessary.
- Stay updated on product knowledge and provide accurate information to clients.
- Meet daily KPI targets regarding call handling and resolution times.
Qualifications
- High School Diploma or GED equivalent required.
- Basic computer literacy and typing proficiency.
- Strong verbal communication and active listening skills.
- Ability to work flexible hours, including weekends and evenings.
- Problem-solving mindset and attention to detail.
- Reliable internet connection and quiet workspace (if remote/hybrid).