Job Description
Are you a people person with a passion for problem-solving? Join Crescent City Solutions, a leading enterprise based in the heart of New Orleans, and help us deliver exceptional support to our clients. We are looking for a dedicated Customer Service Representative to join our high-performing team.
In this role, you will be the voice and face of our brand, ensuring our customers feel heard, valued, and supported. Whether resolving technical issues, answering product inquiries, or guiding clients through solutions, your impact will be direct and meaningful.
Why Join Us?
- Competitive hourly pay with performance bonuses.
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and holiday pay.
- Opportunities for career advancement and professional development.
- A dynamic, inclusive, and collaborative work environment in the CBD.
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone, email, and live chat with patience and professionalism.
- Resolve customer complaints and issues efficiently while maintaining a positive, empathetic demeanor.
- Accurately document all customer interactions and account updates in the CRM system.
- Provide accurate information regarding products, services, and account policies.
- Collaborate with internal teams (Sales, Tech Support, Billing) to ensure seamless customer experiences.
- Identify and escalate complex issues to senior management when necessary.
Qualifications
- High school diploma or GED required; associate degree or relevant customer service certification is a plus.
- Previous experience in customer service, call center, or support roles is preferred but not mandatory.
- Excellent verbal and written communication skills with a focus on clarity and empathy.
- Strong problem-solving abilities and the ability to think critically under pressure.
- Proficiency with computer systems, CRM software, and Microsoft Office Suite.
- Ability to work flexible hours, including evenings and weekends, as required by business needs.