Job Description
Are you a people person with a passion for solving problems? Apex Support Solutions is urgently hiring a dedicated Customer Service Representative to join our team in the heart of New Orleans, Louisiana.
We are looking for a dynamic individual who thrives in a fast-paced environment and is eager to make a difference for our clients. If you possess excellent communication skills and a customer-first mindset, we want to hear from you!
Why Join Us?
- Competitive pay: $18.00 - $22.00 per hour
- Comprehensive benefits package (Health, Dental, Vision)
- Opportunities for professional growth and advancement
- A supportive and inclusive work culture
Responsibilities
- Handle a high volume of customer inquiries via phone, email, and live chat with a focus on empathy and efficiency.
- Resolve customer complaints and issues in a timely and professional manner, striving for first-contact resolution.
- Accurately document all customer interactions and account information in our CRM system.
- Process orders, returns, exchanges, and refunds accurately and efficiently.
- Identify and escalate complex issues to the appropriate supervisors or technical teams.
- Stay up-to-date on product knowledge and company policies to provide accurate information.
Qualifications
- High school diploma or GED required; Associate’s degree or relevant customer service experience preferred.
- Previous experience in customer service, call center, or retail is a plus.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a patient, positive attitude.
- Proficiency with Microsoft Office Suite and computer navigation.
- Ability to work flexible shifts, including evenings and weekends, as required.