Job Description
Join our award-winning customer experience team in the heart of New Orleans! Delta Solutions Group is seeking passionate individuals to deliver exceptional service while building rewarding careers. Enjoy a collaborative culture, comprehensive benefits, and growth opportunities in a dynamic environment where your voice matters.
Why You'll Love Working With Us:
• Competitive hourly wages with performance bonuses
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Professional development programs
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues efficiently with empathy and professionalism
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for quality and speed
- Continuously improve processes through customer feedback
- Support product knowledge initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Excellent verbal/written communication skills
- Strong problem-solving abilities
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to multitask in fast-paced environments
- Positive attitude and resilience under pressure
- Must pass background check