Job Description
Join our award-winning customer service team in Nashville, TN! We're seeking passionate individuals to deliver exceptional experiences to our clients. As a key member of our support hub, you'll be the voice of our brand, resolving inquiries with empathy and efficiency. We offer competitive pay, comprehensive benefits, and a dynamic work environment with growth opportunities. Immediate openings available – apply today and start making a difference!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing, technical, and product-related issues using CRM systems
- Document interactions accurately in Salesforce and maintain detailed case records
- Collaborate with technical teams to resolve complex customer escalations
- Meet/exceed performance metrics including CSAT, FCR, and AHT targets
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in fast-paced environment
- Proficiency with CRM tools (Salesforce experience a plus)
- Exceptional communication and conflict resolution abilities
- Ability to multitask and prioritize in high-volume settings
- Strong problem-solving skills with attention to detail
- Flexibility to work evenings/weekends as needed