Job Description
Join our award-winning customer service team in Minneapolis and become the voice of innovation! At GlobalConnect Solutions, we're transforming how businesses interact with their customers. As a Customer Service Representative, you'll be the heart of our operations, delivering exceptional support that builds lasting relationships. We offer comprehensive training, career advancement paths, and a vibrant downtown workspace with skyline views. Enjoy competitive pay, flexible scheduling, and benefits including health insurance, retirement plans, and monthly team outings. If you're passionate about problem-solving and thrive in a collaborative environment, this is your moment to shine!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve complex customer issues efficiently using our proprietary CRM system
- Document interactions accurately and maintain detailed case histories
- Collaborate with technical teams to resolve escalated issues
- Meet/exceed performance metrics including CSAT and resolution times
- Contribute to process improvements through regular feedback sessions
- Maintain deep product knowledge to provide accurate solutions
Qualifications
- Minimum 1 year customer service experience in a B2B environment
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce experience preferred)
- Strong problem-solving abilities with attention to detail
- Ability to multitask in a fast-paced setting
- High school diploma or equivalent (college degree preferred)
- Available to work flexible shifts including evenings/weekends
- Positive attitude and resilience in challenging situations