Job Description
We are seeking a dedicated and empathetic Customer Service Representative to join our dynamic team in Memphis, TN. As the face of Memphis Tech Solutions, you will play a crucial role in ensuring our clients receive exceptional support and solutions. We offer a collaborative environment, competitive pay, and clear pathways for professional growth.
In this role, you will be responsible for managing client interactions, resolving inquiries efficiently, and maintaining high standards of service excellence.
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries via phone, email, and chat with professionalism and patience.
- Resolve complex customer issues and complaints by investigating root causes and proposing effective solutions.
- Accurately log and update customer interactions, account details, and issue resolutions in our CRM database.
- Collaborate with cross-functional teams (sales, technical support) to improve service processes and product offerings.
- Identify opportunities for upselling and cross-selling products based on customer needs and feedback.
- Stay updated on product knowledge, policy changes, and industry trends to provide accurate information.
Qualifications
- High school diploma or equivalent; Associate degree or technical certification preferred.
- Previous experience in customer service or call center environments (1+ years preferred).
- Excellent verbal and written communication skills with a focus on empathy and clarity.
- Proficient in using computer software, including Microsoft Office Suite and CRM platforms.
- Strong problem-solving abilities and a customer-first mindset.
- Ability to work flexible hours, including evenings and weekends, to meet business needs.