Job Description
Are you a dedicated professional looking for a rewarding opportunity in the heart of Tennessee? CivicStream Solutions is seeking a highly motivated Customer Service Representative to join our expanding team in Memphis, TN.
We pride ourselves on delivering exceptional support to our clients and our team members. In this role, you will be the face of our company, ensuring our customers receive top-tier assistance and solutions. We offer a competitive salary, comprehensive benefits, and a supportive work environment that values your growth and contribution.
Why Join Us?
- Competitive hourly wage ($18 - $24/hr)
- Comprehensive health, dental, and vision insurance
- Generous paid time off and holiday schedule
- Professional development and training opportunities
- Modern office with a collaborative culture
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with empathy and accuracy.
- Diagnose and resolve complex customer issues while maintaining high satisfaction scores.
- Accurately document all customer interactions and account information in our CRM system.
- Collaborate with cross-functional teams to escalate issues and implement long-term solutions.
- Identify upsell and cross-sell opportunities to enhance the customer experience.
- Stay updated on product knowledge and policy changes to provide informed support.
Qualifications
- High school diploma or equivalent; Associate degree preferred.
- Minimum of 1-2 years of experience in customer service or support roles.
- Strong verbal and written communication skills.
- Proficiency with Microsoft Office Suite and CRM software (e.g., Zendesk, Salesforce).
- Ability to work in a fast-paced environment and manage multiple priorities.
- Problem-solving mindset with a customer-first approach.