Job Description
Join our award-winning customer service team in Memphis and become the voice of excellence! We're seeking passionate individuals to deliver exceptional support experiences while building rewarding careers. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment where your contributions make an immediate impact. Apply today and start your journey with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve customer issues efficiently using CRM tools and established protocols
- Document interactions accurately in Salesforce while maintaining data integrity
- Collaborate with cross-functional teams to escalate complex cases
- Meet/exceed performance metrics including CSAT and resolution rates
- Contribute to process improvement initiatives to enhance service quality
Qualifications
- Minimum 1 year customer service experience in high-volume environment
- Proficient in CRM platforms (Salesforce preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced digital/voice channels
- High school diploma or equivalent; college degree a plus
- Must pass background check and drug screening
- Flexibility to work rotating weekends/holidays