Job Description
Join Our Dynamic Team in Louisville, KY
We are seeking a dedicated and empathetic Customer Service Representative to join our rapidly expanding team. In this role, you will be the primary point of contact for our valued clients, ensuring their needs are met with professionalism and care. If you thrive in a fast-paced environment and love helping people solve problems, we want to hear from you.
Why Join Us?
- Competitive hourly pay ($18.00 - $24.00)
- Comprehensive benefits package including health, dental, and vision insurance.
- Paid training and opportunities for career advancement.
- A supportive and collaborative work culture.
Responsibilities
- Handle a high volume of inbound and outbound customer calls with a focus on quality and speed.
- Resolve customer inquiries, complaints, and issues efficiently using our CRM ticketing system.
- Process orders, returns, and exchanges accurately while maintaining strict data integrity.
- Build lasting relationships with customers by providing exceptional service and support.
- Collaborate with the sales and technical teams to ensure comprehensive customer satisfaction.
- Stay up-to-date on product knowledge and company policies to provide accurate information.
Qualifications
- High school diploma or GED required; post-secondary education in a related field is a plus.
- Minimum of 1-2 years of experience in customer service or call center environments.
- Excellent verbal and written communication skills with a polite and professional demeanor.
- Proficient in Microsoft Office Suite and CRM software (e.g., Zendesk, Salesforce).
- Strong problem-solving abilities and a keen attention to detail.
- Ability to work flexible hours, including weekends and holidays as needed.