Job Description
Are you a passionate problem solver with a knack for building lasting relationships? Noble Horizons Group is seeking a dynamic Customer Service Representative to join our thriving team in Louisville, KY. We pride ourselves on delivering excellence, and we are looking for someone who shares our commitment to client satisfaction.
As a key member of our support team, you will be the voice of our brand, ensuring our clients feel heard, valued, and resolved. We offer a competitive benefits package, including comprehensive health coverage, a generous 401(k) match, and continuous professional development opportunities.
Why Join Us?
• Competitive hourly wage ($18.00 - $24.00)
• Comprehensive medical, dental, and vision insurance
• Paid time off and holiday pay
• Hybrid work model available after probation
• Supportive and collaborative work environment
Responsibilities
- Manage a high volume of incoming customer inquiries via phone, email, and live chat with a focus on accuracy and speed.
- Resolve customer complaints and issues promptly, identifying root causes to prevent future occurrences.
- Accurately document all customer interactions and account information within our CRM system.
- Collaborate with cross-functional teams to escalate complex issues and implement effective solutions.
- Proactively identify opportunities to upsell products or services while maintaining a customer-centric approach.
- Stay updated on product knowledge and company policies to provide accurate information.
Qualifications
- High school diploma or GED required; Associate’s degree or Bachelor’s degree in a related field is a plus.
- Minimum of 1-2 years of experience in customer service or support roles.
- Excellent verbal and written communication skills with a professional tone.
- Strong problem-solving abilities and the capacity to remain calm under pressure.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Ability to work flexible hours, including evenings and weekends as required.