Job Description
Are you a people person with a passion for problem-solving? Pacific Coast Support Solutions is urgently looking for a dedicated Customer Service Representative to join our team in Long Beach, CA. If you thrive in a fast-paced environment and enjoy helping others, we want to hear from you!
We offer a competitive salary, comprehensive benefits, and a supportive work culture that values your contributions. Don't miss this opportunity to advance your career with a leading local company.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve customer issues and complaints efficiently, striving for first-call resolution.
- Process orders, returns, and exchanges accurately using our CRM system.
- Document all customer interactions and account information in our database.
- Escalate complex issues to the appropriate department or supervisor.
- Provide accurate product information and technical support to clients.
Qualifications
- High school diploma or GED equivalent required.
- Minimum of 1 year of experience in customer service or call center operations.
- Excellent verbal and written communication skills.
- Strong computer proficiency with Microsoft Office Suite.
- Ability to multitask and prioritize in a high-volume environment.
- Must be available to work flexible hours, including weekends and holidays.