Job Description
Are you a natural problem-solver with a passion for helping others?
We are looking for a dynamic Customer Service Representative to join our elite team in Kansas City, MO. At Apex Contact Solutions, we pride ourselves on delivering world-class support to our clients, and we need driven individuals who are ready to make an immediate impact.
In this role, you will serve as the face of our brand, ensuring every customer interaction is a positive one. If you thrive in a fast-paced environment and are eager to advance your career in customer experience, we invite you to apply today.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone, email, and live chat with a focus on first-call resolution.
- Resolve complex customer issues, complaints, and questions with empathy, patience, and professionalism.
- Accurately document all customer interactions and feedback into our CRM database to maintain up-to-date records.
- Collaborate with the internal support team to escalate complex issues and ensure seamless service delivery.
- Provide product information, process returns/exchanges, and troubleshoot technical difficulties.
- Identify opportunities to upsell or cross-sell products based on customer needs.
Qualifications
- High School Diploma or GED required; Associate’s degree or prior call center experience is a plus.
- Strong verbal and written communication skills with the ability to adapt tone to different customer personas.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with CRM software (e.g., Salesforce, Zendesk).
- Proven ability to multitask and manage time effectively in a busy, deadline-driven environment.
- Exceptional active listening skills and a genuine desire to help customers succeed.
- Must be available to work flexible shifts, including evenings, weekends, and holidays.