Job Description
Are you a problem-solver who thrives on helping others?
Join the award-winning team at MetroConnect Solutions as a Customer Service Representative. We are looking for a dynamic individual to join our Kansas City office and serve as the friendly face of our brand. In this role, you will be the primary point of contact for our valued clients, ensuring their needs are met with precision and empathy.
We offer a comprehensive benefits package, including health insurance, paid time off, and a clear path for career advancement. If you are ready to make an impact and grow your career in a supportive environment, we want to hear from you.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone, email, and live chat.
- Resolve complex customer issues and complaints with patience and professionalism.
- Accurately document customer interactions and account information in our CRM system.
- Identify and assess customer needs to achieve maximum satisfaction.
- Collaborate with the internal team to improve service processes and product offerings.
- Provide product information and educate customers on new features.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Minimum of 1-2 years of experience in customer service or support.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Zendesk, Salesforce).
- Ability to multitask and manage time effectively in a fast-paced environment.
- Strong problem-solving abilities and a customer-first mindset.