Job Description
Are you a passionate communicator looking for an immediate opportunity to join a dynamic team in Jacksonville, FL? Apex Support Solutions is currently seeking a dedicated Customer Service Representative to provide exceptional support to our valued clients.
In this role, you will be the primary point of contact for our customers, ensuring their inquiries are resolved efficiently and professionally. We value empathy, problem-solving skills, and a positive attitude. If you are ready to kickstart your career with a company that invests in its people, we want to hear from you today!
Why Join Us?
- Immediate hiring and start dates available.
- Competitive pay rate ($18.00 - $24.00/hour).
- Comprehensive training program.
- Supportive and collaborative work environment.
Responsibilities
- Manage a high volume of incoming and outgoing customer calls with a professional and empathetic tone.
- Resolve product or service problems by clarifying the customer's issue; determining the cause of the problem; selecting and explaining the best solution to solve the problem.
- Process orders, forms, applications, and requests.
- Build sustainable relationships and trust through open and interactive communication.
- Upsell products, services, and other solutions to increase the value of each customer transaction.
- Document accurate and detailed customer information in our CRM system.
- Collaborate with team members to ensure customer satisfaction and operational efficiency.
Qualifications
- High school diploma or equivalent; some college preferred.
- Previous experience in customer service, call center, or retail is highly desired.
- Excellent verbal and written communication skills.
- Strong computer proficiency and typing speed (40+ WPM).
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Proven track record of solving problems and handling difficult situations with patience.
- Reliable internet connection and a quiet workspace (if remote hybrid).