Job Description
Apex Support Solutions is seeking a dedicated Customer Service Representative to join our dynamic team in Jacksonville, FL. In this role, you will serve as the first point of contact for our valued customers, ensuring their inquiries are resolved efficiently and their experience with our brand is exceptional. We pride ourselves on our customer-centric culture and are looking for individuals who are passionate about problem-solving and providing top-tier support.
Why Join Us?
- Competitive hourly pay and comprehensive benefits package.
- Opportunities for professional growth and career advancement.
- A supportive and inclusive work environment.
- Flexible scheduling options.
If you are a communicative and resilient professional ready to make an impact, we want to hear from you.
Responsibilities
- Handle a high volume of incoming customer inquiries via phone, email, and live chat with professionalism and empathy.
- Diagnose and resolve customer issues regarding products, services, or account inquiries.
- Process orders, returns, exchanges, and warranty claims accurately and in a timely manner.
- Document all customer interactions and resolutions within the CRM system.
- Collaborate with the sales and technical teams to escalate complex issues.
- Stay updated on product knowledge and policy changes to provide accurate information.
Qualifications
- High school diploma or equivalent; Associate’s degree preferred.
- Minimum of 1-2 years of experience in a customer service or call center environment.
- Strong verbal and written communication skills with the ability to articulate complex solutions simply.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and CRM software (e.g., Zendesk, Salesforce).
- Ability to multitask, prioritize tasks, and work effectively in a fast-paced setting.