Job Description
Join our award-winning customer service team in Jacksonville, FL! We're seeking passionate individuals to deliver exceptional experiences to our clients. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment. Immediate openings available with flexible scheduling options. Grow your career while making a meaningful impact!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions and maintain accurate case records in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Identify opportunities to improve customer satisfaction and service quality
- Adhere to company policies and regulatory compliance standards
- Train and mentor new team members on service protocols
Qualifications
- High school diploma or equivalent (college degree preferred)
- 2+ years customer service experience in a fast-paced environment
- Proficiency with CRM software (Salesforce/Zendesk)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including weekends
- Strong attention to detail and organizational abilities
- Professional demeanor under pressure