Job Description
We are seeking a passionate and detail-oriented Customer Service Representative to join our dynamic team in Jacksonville, FL. In this pivotal role, you will be the first point of contact for our valued clients, ensuring their inquiries are resolved efficiently and professionally. If you have a knack for problem-solving and a genuine desire to help others, we encourage you to apply.
What We Offer:
- Competitive Salary: $18.00 - $22.00 per hour.
- Comprehensive Benefits: Medical, dental, and vision insurance.
- Work-Life Balance: Flexible scheduling options.
- Professional Growth: Paid training and clear career advancement paths.
Be part of a company that values its people and is committed to excellence in customer satisfaction.
Responsibilities
- Handle inbound and outbound customer calls with a focus on empathy and professionalism.
- Assist customers with product inquiries, account issues, and order tracking.
- Resolve complex customer complaints to ensure high satisfaction rates.
- Document all customer interactions accurately in the CRM database.
- Collaborate with the sales and technical teams to escalate and resolve issues.
- Stay updated on product features and policies to provide accurate information.
- Maintain a positive and helpful attitude during high-pressure situations.
Qualifications
- High school diploma or equivalent required.
- Minimum of 1 year of experience in customer service or call center environment.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Strong typing speed and accuracy.
- Ability to multi-task and prioritize tasks effectively in a fast-paced setting.
- Must be able to work a rotating shift schedule, including weekends and holidays.