Job Description
Are you a dedicated problem solver with a passion for helping others? Horizon Health Systems is seeking a talented Customer Service Representative to join our vibrant team in Indianapolis, Indiana. In this pivotal role, you will serve as the friendly voice of our brand, ensuring our clients receive the exceptional support they deserve.
We pride ourselves on our modern work culture and commitment to employee growth. By joining us, you will not only utilize your communication skills but also benefit from a comprehensive package designed to support your work-life balance.
Why Join Us?
- Competitive Compensation: Earn between $18.00 and $22.00 per hour.
- Health & Wellness: Medical, dental, and vision insurance.
- Growth Opportunities: Clear pathways for career advancement.
- Modern Environment: Hybrid schedule with state-of-the-art technology.
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone, email, and chat with patience and professionalism.
- Resolve complex issues and complaints by identifying root causes and implementing effective, customer-friendly solutions.
- Accurately document all customer interactions and account information into our CRM database to ensure seamless service continuity.
- Collaborate with cross-functional teams to escalate issues and improve internal processes.
- Stay updated on product knowledge and company policies to provide accurate information to clients.
- Proactively identify opportunities to upsell or cross-sell products based on customer needs.
Qualifications
- High School Diploma or GED required; Associate’s degree or equivalent experience preferred.
- Minimum of 1-2 years of proven experience in a customer service or support role.
- Exceptional verbal and written communication skills with a focus on empathy and active listening.
- Proficiency in using computer systems, CRM software, and Microsoft Office Suite.
- Ability to multitask effectively in a fast-paced, high-volume call center environment.
- Strong problem-solving skills and the ability to remain calm under pressure.