Job Description
Are you a passionate problem-solver looking for an opportunity to grow your career in Philadelphia? Phoenix Support Solutions is seeking a dedicated Customer Service Representative to join our dynamic team immediately.
We pride ourselves on delivering exceptional support to our clients. In this role, you will be the face of our brand, ensuring our customers receive the help they need with a smile. Whether it’s answering emails, handling phone calls, or troubleshooting issues, you will play a crucial role in our success.
Why Join Us?
- Immediate Hiring: Start working within days of applying.
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Professional Development: Comprehensive training programs and clear pathways for advancement.
- Modern Environment: Collaborative office culture located in the heart of Center City.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Resolve product or service problems by clarifying the customer's issue, determining the cause of the problem, and selecting the best solution to expedite resolution.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Process orders, forms, applications, and requests accurately.
- Collaborate with team members and other departments to ensure consistent service delivery.
- Identify and assess customers' needs to achieve maximum satisfaction.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience is preferred but not mandatory; we provide on-the-job training.
- Excellent verbal and written communication skills.
- Strong computer proficiency and ability to learn new software quickly.
- A friendly, patient, and empathetic demeanor.
- Ability to multitask in a fast-paced environment.