Job Description
Are you looking for an immediate start in Kansas City, MO? Metro Support Solutions is seeking a dedicated Customer Service Representative to join our growing team. We offer no experience required training and a supportive environment to help you launch your career.
In this role, you will be the face of our company, ensuring our clients receive top-tier support. We value attitude and potential over previous experience, making this the perfect opportunity for those ready to start earning today.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve customer issues and complaints efficiently to ensure high satisfaction rates.
- Process orders, returns, and exchanges accurately using our CRM software.
- Maintain detailed and up-to-date records of all customer interactions.
- Collaborate with the sales and logistics team to ensure seamless service delivery.
- Identify and escalate complex issues to the appropriate department.
- Participate in ongoing training to enhance product knowledge and service skills.
Qualifications
- No prior work experience required; we provide comprehensive on-the-job training.
- High school diploma or equivalent education.
- Strong verbal and written communication skills.
- Basic computer proficiency and typing speed of 35 WPM.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Must be a resident of the Kansas City area.