Job Description
Are you a natural problem solver with a passion for helping people? Apex Customer Solutions is seeking a high-energy Customer Service Representative to join our New York team. We are hiring immediately for a role that offers immediate impact and a clear path for growth. If you have excellent communication skills and want to work in a dynamic, supportive environment, we want to hear from you.
Why You'll Love Working Here
- Immediate Onboarding: Start your new career within days, not weeks.
- Competitive Pay: Earn between $22.00 and $28.00 per hour based on experience.
- Modern Tools: Work with the latest CRM and communication software.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve customer issues and complaints by investigating problems and providing effective solutions.
- Accurately document all customer interactions, transactions, and account details in our CRM system.
- Assist customers with product information, pricing, order tracking, and technical troubleshooting.
- Identify and escalate complex issues to the appropriate department or management.
- Maintain a high level of product knowledge to provide accurate and helpful support.
Qualifications
- High school diploma or equivalent; Bachelor's degree preferred.
- Previous customer service or support experience is a plus, but we offer paid training for the right candidate.
- Strong verbal and written communication skills with a focus on clarity and empathy.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and CRM software.
- Ability to multitask and prioritize tasks in a fast-paced, high-volume environment.
- Must be reliable, self-motivated, and possess a customer-first mindset.