Job Description
Are you a people-person looking for an exciting opportunity in the heart of Chicago? Apex Customer Relations is seeking dedicated Customer Service Representatives to join our dynamic team immediately.
We pride ourselves on delivering top-tier support to our clients, and we need passionate individuals to help us maintain our high standards. In this role, you will be the first point of contact for our valued customers, ensuring their needs are met with empathy and efficiency.
Why Join Us?
- Competitive hourly pay ($18 - $22/hr)
- Comprehensive training program
- Opportunities for career advancement
- Supportive and collaborative work environment
Don't miss out on this chance to kickstart your career in customer service. Apply today!
Responsibilities
- Handle a high volume of inbound and outbound customer calls and emails with a focus on first-contact resolution.
- Assist customers with product inquiries, account issues, and order tracking.
- Accurately document all customer interactions and issues into our CRM database.
- Collaborate with the sales and technical teams to resolve complex escalations.
- Identify upsell and cross-sell opportunities to enhance customer value.
- Stay updated on product knowledge and company policies to provide accurate information.
- Maintain a professional and positive demeanor during high-pressure situations.
Qualifications
- High School Diploma or GED required; prior customer service experience is a plus.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in typing (minimum 35 WPM) and navigating computer systems.
- Ability to work flexible shifts, including evenings and weekends.
- Previous experience with CRM software is highly preferred.