Job Description
Are you a communication enthusiast looking for immediate hire jobs in Memphis, TN? Memphis Logistics Solutions is seeking a dedicated Customer Service Representative to join our high-performing team. We offer competitive pay, a collaborative work environment, and the chance to start your career immediately.
As a key member of our customer success team, you will be the face of our brand, ensuring our clients receive top-tier service. We are currently looking for individuals who thrive in fast-paced environments and are ready to make an impact.
Why Join Us?
- Immediate Start: Begin your new career within days.
- Competitive Pay: Earn $18 - $22 per hour based on experience.
- Benefits: Health, dental, and vision insurance available.
- Growth: Clear pathways for internal advancement.
Responsibilities
- Manage Inquiries: Handle a high volume of inbound calls, emails, and live chat messages professionally and efficiently.
- Order Processing: Accurately process and track customer orders, ensuring timely delivery and resolving any discrepancies.
- Problem Resolution: Investigate and resolve customer complaints or issues, escalating complex cases to management when necessary.
- Data Management: Maintain and update the CRM database with accurate customer information and transaction records.
- Documentation: Prepare and submit daily reports regarding customer feedback and operational metrics.
- Collaboration: Work closely with the warehouse and logistics teams to ensure seamless operations.
Qualifications
- Experience: Minimum of 1 year of customer service or logistics experience preferred.
- Education: High School Diploma or GED required.
- Communication: Excellent verbal and written communication skills with a professional tone.
- Technical Proficiency: Must be proficient in Microsoft Office Suite (Excel, Word, Outlook).
- Attention to Detail: Ability to perform data entry tasks with high accuracy and speed.
- Availability: Must be available to work flexible hours, including evenings and weekends as needed.