Job Description
Are you a dedicated problem solver with a passion for helping others? Apex Support Solutions is looking for a proactive Customer Service Representative to join our Sacramento team immediately. If you thrive in a fast-paced environment and want to make a real impact on our client relationships, we want to hear from you.
We offer a competitive benefits package, opportunities for career advancement, and a supportive culture that values your contributions. Don't miss this chance to kickstart or advance your career in customer service today.
Why Join Us?
- Immediate start available
- Competitive hourly salary with overtime opportunities
- Comprehensive health, dental, and vision insurance
- Paid training and mentorship programs
Responsibilities
- Handle Inquiries: Respond to customer inquiries via phone, email, and live chat with professionalism and accuracy.
- Resolve Issues: Troubleshoot and resolve product or service complaints efficiently to ensure customer satisfaction.
- Process Orders: Accurately enter and process customer orders, returns, and exchanges in the CRM system.
- Maintain Records: Keep detailed and organized records of customer interactions and transactions.
- Collaborate: Work closely with the sales and technical teams to ensure comprehensive support.
- Follow-up: Conduct follow-up calls or emails to ensure customer needs have been met.
Qualifications
- Education: High school diploma or equivalent required; Associate's degree preferred.
- Experience: Minimum of 1-2 years of experience in customer service or call center environments.
- Communication: Excellent verbal and written communication skills with a friendly, patient tone.
- Technical Proficiency: Basic computer skills and familiarity with CRM software (e.g., Zendesk, Salesforce) is a plus.
- Problem Solving: Strong analytical skills with the ability to think on your feet.
- Availability: Ability to work flexible shifts, including weekends and holidays as required.