Job Description
Join a Winning Team in San Diego!
Horizon Talent Solutions is hosting an immediate hiring event for dynamic Customer Service Representatives. We are looking for motivated individuals ready to start working immediately. If you are seeking a stable, full-time position with excellent benefits and a collaborative culture, this is your opportunity.
Your Role:
As a Customer Service Representative, you will be the first point of contact for our valued clients. You will handle inquiries, resolve issues, and ensure a positive customer experience that drives loyalty.
Responsibilities
- Manage inbound and outbound customer communications via phone, email, and chat.
- Resolve customer inquiries and complaints with empathy and efficiency.
- Update customer account information and maintain accurate records.
- Identify upselling opportunities and promote company services.
- Collaborate with team leads to improve service metrics and customer satisfaction scores.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or GED required.
- Minimum of 1 year of experience in customer service or call center environments.
- Excellent verbal and written communication skills.
- Proficient in Microsoft Office Suite and CRM software.
- Ability to work in a fast-paced, high-volume environment.
- Must be available to work flexible shifts, including evenings and weekends.